Concept demo made by Nexibeo. This product does not exist yet. Co-create it with us
Churn research serviceGet a free sample

For Customer success leaders at B2B subscription firms

Combines customer explanations with account chronology without assuming causation.

For customer success leaders at B2B subscription firms, turn authorized exit interviews and account history into churn evidence report and research backlog.

Start a pilotHow it works

The problem

Exit reasons are too shallow to inform product decisions.

What you get

Churn evidence report and research backlog.

Authorized exit interviews and account history in, reviewed results out. People check what the AI drafts before anything reaches you.

Features

Everything the job needs, nothing it doesn't.

01Plan exit interviews
02Preserve customer context
03Compare stated reasons
04Examine timeline evidence
05Flag alternative explanations
06Propose product questions

How it works

From your files to approved results.

Research evidence workspace with reviewed deliverables.

  1. Agree the decision and research questions
  2. Define permitted sources or participants
  3. Collect evidence
  4. Code findings
  5. Compare supporting and contradictory material
  6. Review interpretations

Free sample

An anonymized churn research brief.

Test USD 750-3,000 for one tightly bounded research question and evidence pack. Participant recruitment, specialist review and licensed data are separately scoped. Repeat tracking can become a retainer. Prices are hypotheses.

Start a pilot

This is a concept demo. The button goes to Nexibeo, where you can co-create this product.