Concept demo made by Nexibeo. This product does not exist yet. Co-create it with us
Customer complaint analystGet a free sample

For Customer experience leads at consumer subscription brands

Complaint evidence connects directly to accountable operational changes.

For customer experience leads at consumer subscription brands, turn tickets, reviews and approved customer surveys into prioritized complaint report with source evidence.

Start a pilotHow it works

The problem

Complaint themes are disconnected from operational decisions.

What you get

Prioritized complaint report with source evidence.

Tickets, reviews and approved customer surveys in, reviewed results out. People check what the AI drafts before anything reaches you.

Features

Everything the job needs, nothing it doesn't.

01Group related complaints
02Separate severity from frequency
03Show source examples
04Segment by product
05Assign improvement owners
06Track recurrence

How it works

From your files to approved results.

Evidence-backed analysis and reporting workspace.

  1. Agree definitions
  2. Import authorized data
  3. Validate coverage and identifiers
  4. Compute transparent measures
  5. Group relevant evidence
  6. Review findings

Free sample

A sample complaint-to-action report.

Test USD 500-2,000 for an initial analysis of one bounded dataset. Offer USD 250-1,000 monthly for repeat reporting at agreed volume. Data cleanup and specialist analysis are separately priced. These are test ranges.

Start a pilot

This is a concept demo. The button goes to Nexibeo, where you can co-create this product.