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For Quality leads at outsourced contact centers

Every finding includes evidence and a reviewer challenge path.

For quality leads at outsourced contact centers, turn authorized conversations and evaluation rubrics into evidence-linked quality reports.

Start a pilotHow it works

The problem

Small manual samples miss recurring service failures.

What you get

Evidence-linked quality reports.

Authorized conversations and evaluation rubrics in, reviewed results out. People check what the AI drafts before anything reaches you.

Features

Everything the job needs, nothing it doesn't.

01Apply agreed rubrics
02Highlight supporting excerpts
03Calibrate reviewer scores
04Sample edge cases
05Route disputed findings
06Track coaching actions

How it works

From your files to approved results.

Evidence review and quality assurance workspace.

  1. Agree review criteria
  2. Ingest a sample
  3. Generate candidate findings
  4. Inspect supporting evidence
  5. Let reviewers confirm or dismiss each item
  6. Assign corrections

Free sample

A rubric-calibrated review of twenty conversations.

Test USD 500-2,000 for a defined audit sample and report. Offer recurring review priced by reviewed items and specialist hours. Software-only access can follow a reliable reviewed service. All prices require validation.

Start a pilot

This is a concept demo. The button goes to Nexibeo, where you can co-create this product.