Maintenance requests routed to the right trade, first time

The problem

A tenant reports a leak. The property manager reads the email, opens the tenancy file, guesses if it is a plumber or a roofer, then plays phone tag with three contractors. The tenant calls again on Thursday to ask why no one has shown up. The manager spends more time coordinating than managing.

What AI makes possible now

A tenant sends a message through a simple web form or WhatsApp number, attaching photos of the issue. The system classifies the job by trade, severity, and access requirements, pulling relevant lease clauses or warranty details from the property file. It drafts a brief for the correct tradespeople, sends a request for quote to two or three, parses their replies, and presents a ranked shortlist to the property manager. Once the manager approves a quote, the system emails the tenant a confirmed time slot and calendar invite, then follows up for a satisfaction rating after the job.

How it works

1. Tenant submits a request with photos via a dedicated WhatsApp number or property portal form.
2. A multimodal model reads the text and images to classify the job as plumbing, electrical, structural, or general, noting urgency markers like water or exposed wiring.
3. The system cross-references the property address with a live database of licensed trades, filters by availability, and emails a standardised job brief to up to three contractors.
4. Inbound quotes are parsed for price, time window, and insurance status, then surfaced in a simple dashboard for the property manager to approve with one click.

The first thirty days

The first 30 days connect one property manager's email inbox to the engine. Inbound tenant emails get classified by trade and urgency, an auto-response confirms receipt and expected timeline, and the manager receives a daily digest of categorised jobs. No booking yet, just reliable triage.

How it earns

The automaton itself is a Nexibeo brand, sold to property management firms on a per-door, per-month subscription. It replaces the cost of a full-time maintenance coordinator, who might otherwise handle 200 doors. A firm managing 500 doors saves a salary while cutting the average time-to-fix from five days to two.

Why now

Generalist facilities management software is built for the office, not the phone. The managers who actually talk to tenants are still copying WhatsApp photos into emails. The models can now look at a photo of a damp patch and know it is a roof leak, not a pipe.

First customers

Build-to-rent operators and residential block managers with 200 to 1,000 units, where the maintenance inbox is a shared source of pain.

The hard part

Trade classification mistakes. Sending an electrician to a plumbing flood wastes a morning and breaks trust. The human sign-off on the final booking is the guardrail, but the triage accuracy has to earn that trust first.

Build this with us

We would map the exact email and WhatsApp flow your team lives inside, build the classification layer, and connect it to your existing property management system. The whole process ships on one fixed fee. If this sounds like your Tuesday morning, you can apply to work with us.