Ten agents running the admin of a multi-location cleaning business
A cleaning company operating across many locations carried a large amount of repetitive administration: rotas, staff messages, customer requests, quality checks, reporting, and the coordination between local teams that nobody owned.
The challenge
Each location ran its own version of the same day. A manager allocated cleaners, chased confirmations, answered the same customer questions, read the inspection reports, handled the complaints and then assembled a summary for head office. Multiply that by every location and the company's real product became coordination, not cleaning.
- Booking
- Scheduling agent
- Staff agent
- Quality agent
- Location manager
- Management reporting
What we implemented
- Scheduling agent
- Allocates cleaners on location, availability, workload, skills and what the job actually needs.
- Customer service agent
- Handles booking questions, changes, complaints and the requests that arrive every day.
- Staff communication agent
- Sends shifts, schedule changes, instructions and reminders to the cleaners who need them.
- Quality control agent
- Reads inspection reports, feedback and complaints, and finds the issue that keeps recurring.
- Location manager agent
- Gives every location manager an assistant for the daily operational questions.
- Recruitment screening agent
- Reviews applications and ranks candidates against the criteria the company set.
- Training agent
- Answers job-specific questions and delivers the training for the role.
- Invoice and administration agent
- Processes invoices, timesheets, expenses and the paperwork behind them.
- Customer feedback agent
- Reads reviews and feedback across every location and identifies the trend.
- Management dashboard agent
- Summarises performance across locations and names the ones needing attention.
The result
Administration centralised, customers and staff answered faster, real visibility across locations, and local managers doing less of the repetitive work that used to fill their day.
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