Chargeback evidence preparation portal
A traceable dispute packet with visible missing evidence.
- For
- Online merchants' support teams
- Solves
- Dispute evidence is scattered across orders and customer conversations.
- Delivers
- Reviewed chargeback evidence bundle
- Built in
- about 4 weeks of creation time, MVP in 5 days
- Investment
- $14,500 for the MVP, $49,500 for the full product
- Run it
- Inside your business, or as part of your offer to clients
What it does
For online merchants' support teams, turn authorized order records and dispute requirements into reviewed chargeback evidence bundle.
- Parse required evidence.
- Link order events.
- Select relevant correspondence.
- Flag contradictions.
- Track reviewer approval.
- Export evidence bundle.
What goes in, what comes out
- Authorized order records
- Dispute requirements
AI drafts, people review. Client intake portal and staff exception queue.
- Reviewed chargeback evidence bundle
How it works
The workflow
- InStart with
Authorized order records and dispute requirements
- 1
The buyer creates a project
- 2
Supplies authorized order records and dispute requirements
- 3
Confirms scope and access
- OutFinish with
Reviewed chargeback evidence bundle
AI does the heavy lifting, people stay in charge
Summarize documented events without inventing customer consent. Keep model suggestions separate from verified facts. Link factual outputs to authorized input evidence and show missing information explicitly. Use deterministic checks for counts, dates, identifiers and arithmetic where applicable. A designated reviewer validates consequential outputs and signs off the delivered result.
What your team sees
Key screens: Dispute queue, Evidence checklist, Submission preview. Give submitters a mobile-friendly step-by-step form with document uploads and a visible completeness checklist. Staff see a queue with missing items and extracted fields. Place the original document beside each uncertain value. Show submitted, clarification required and ready-for-review states. Open with dispute queue; move into evidence checklist for the detailed task; finish in submission preview for review and handoff. Show the source record, uncertainty and approval status beside each proposed output.
Accounts and administration
Secure uploads, configurable checklists, progress saving, duplicate handling, reviewer assignments, clarification threads, deadlines and submission history. Include organization-scoped access, named project owners, review queues, usage limits, export history and retention settings. Never reuse private customer material for other accounts without permission.
Integrations and data access
Support inboxes, help centers, order records and customer feedback systems. Case management, customer records, document storage and notification systems. Begin with an exportable review pack before automating destination writes. Begin with uploads and exports of authorized order records and dispute requirements. Any named system or connector is a candidate requiring current access and compatibility checks; no live connection is included by default.
How we build it
We build with our own AI software development factory, so most implementations take days to a few weeks of creation time, not months. You see working software at every step, and exact timing depends on availability.
- 1
Scoping call
Day 1Thirty minutes on your process, your data and how you want to run it: for your own team, or for your clients. You get a fixed scope and price for the MVP.
- 2
MVP
5 daysOne buyer segment, one recurring use case; first modules: parse required evidence; link order events. Manual review in the loop. Built by our AI software factory.
- 3
Paid pilot
6 daysAccounts, roles, review states, audit trail and the first integration, hardened for two to three paying pilot customers.
- 4
Full product
2 weeksSelf-serve onboarding, billing, monitoring and the wider integration set.
- 5
Run and improve
MonthlyWe host, monitor and improve it for a fixed monthly fee, or hand it over to your team. How the retainer works.
Why we start with an MVP
An MVP, or minimum viable product, is the smallest version that your users can actually work with. It is not a cheap version of the full solution. It is a test, built to answer the questions that decide whether the rest is worth building.
- Pick the riskiest assumption. Here: will online merchants' support teams use it to solve "dispute evidence is scattered across orders and customer conversations"?
- Build only what tests it. One team, one use case, a few core modules. People do the rest by hand for now.
- Run a paid pilot. Agree the acceptance criteria, input limits and reviewer responsibilities before starting.
- Measure, then decide. Track packet completeness and preparation time. Then expand, change course or stop, with evidence instead of opinions.
MVP scope for this solution. Costed pilot: File export only; outcomes and filing acceptance not guaranteed. Start with one buyer organization and a bounded set of representative inputs. Implement the first two modules: parse required evidence; link order events. Support the third task through an assisted review queue: select relevant correspondence. Handle the remaining required functions manually until validated. Include input upload, source references, user correction, a reviewer approval step and export of reviewed chargeback evidence bundle. Authentication, account isolation, deletion controls and basic operational logging are included. Specialized production certification, live write integrations and broader rollout are not included unless explicitly stated.
After the MVP. After paying customers repeatedly accept reviewed chargeback evidence bundle, automate flag contradictions; track reviewer approval; export evidence bundle. Add one tested read integration, reusable customer configuration and scheduled repeat delivery. Increase supported formats or teams only when evaluation cases and reviewer capacity cover the new scope. File export only; outcomes and filing acceptance not guaranteed.
What the build depends on. Secure upload handling, reliable extraction, versioned completeness rules, submitter identity and staff routing. Third-party checklist changes require maintenance. Obtain representative authorized inputs, an agreed review rubric and a buyer-side owner. Specific scope: File export only; outcomes and filing acceptance not guaranteed.
Investment
A planning range to start the conversation, not a quote. You pay per phase, so you can stop after the MVP.
- Phase 1
MVP
One buyer segment, one recurring use case; first modules: parse required evidence; link order events. Manual review in the loop.
- Phase 2
Paid pilot
Accounts, roles, review states, audit trail and the first integration, hardened for two to three paying pilot customers.
- Phase 3
Full product
Self-serve onboarding, billing, monitoring and the wider integration set.
Indicative total, MVP to full product$49,500about 4 weeks of creation time · start with the MVP from $14,500
Running costs per month
A rough indication of monthly hosting and AI model costs once it is live, not tested. Real costs depend on usage, file sizes and the models chosen.
| Stage | Hosting and infrastructure | AI usage | Total per month |
|---|---|---|---|
| MVP and paid pilotabout 3 customers | $30–$60 | $40–$90 | $70–$150 |
| Full productabout 50 customers | $110–$210 | $280–$560 | $390–$770 |
Run it or resell it
For your own team
Online merchants' support teams run it inside the business: authorized order records and dispute requirements in, reviewed chargeback evidence bundle out, reviewed by your people.
As part of your offer
Agencies, consultancies and software companies can offer it to their own clients under their brand. We build and maintain it; you sell and deliver it.
Your brand, or this one
Run it under your own brand, or start from this concept style.
- primary
#916327 - accent
#5489c9 - surface
#f1ebe4 - ink
#22201e
- Headings
- Archivo
- Text
- Lora
- Voice
- Warm, clear, calm under pressure
Selling it to your own clients: the go-to-market playbook
Pricing to test
Test USD 500-2,000 setup plus USD 150-750 monthly for one form family and a capped submission volume. Quote specialist review and unusual document formats separately. Prices are experimental. For this buyer, package the first sale around prepare one historical dispute packet and the defined reviewed chargeback evidence bundle. Record actual review effort before offering a recurring allowance. The commercial pilot fee is distinct from the platform development budget.
Message to test
A traceable dispute packet with visible missing evidence. Demonstrate the result with prepare one historical dispute packet for online merchants' support teams. Use a concrete before-and-after example without promising unmeasured savings.
Where to find buyers
Merchant communities and payment-service consultants
Lead magnet
Prepare one historical dispute packet
The first 30 days
- Week 1: interview five prospective buyers from online merchants' support teams and inspect how they handle dispute evidence is scattered across orders and customer conversations.
- Week 2: prepare prepare one historical dispute packet using authorized or synthetic material.
- Week 3: share the demonstration through merchant communities and payment-service consultants and seek one bounded paid pilot.
- Week 4: measure packet completeness and preparation time, review delivery effort and ask for a repeat purchase. This is a validation schedule, not a promise that the full product can be built in thirty days.
Paid pilot
Agree the acceptance criteria, input limits and reviewer responsibilities before starting. Run prepare one historical dispute packet and deliver reviewed chargeback evidence bundle. Compare packet completeness and preparation time with the buyer's current process on comparable cases; include corrections, missed issues and reviewer time. Seek payment and repeat use. Stop or revise the scope if data access, accuracy or unit economics fail.
Success metrics
Packet completeness and preparation time
Retention and expansion
Build repeat use around reviewed chargeback evidence bundle. Save approved configurations and review decisions with permission, revisit unresolved exceptions and show progress on packet completeness and preparation time. Offer a recurring volume allowance after repeat demand; expand to adjacent tasks only when the buyer asks and delivery quality remains acceptable.
Why clients would pick it
Document-type expertise, tested completeness rules and a low-friction client experience embedded in a repeat administrative process. For this concept, accumulate permissioned examples and reviewer corrections around a traceable dispute packet with visible missing evidence. The durable asset is reliable task-specific execution and trusted customer configuration, not access to a general-purpose AI model.
Alternatives and positioning
Email collection, generic web forms, spreadsheets and existing case management systems. Position this concept around a traceable dispute packet with visible missing evidence. Compare it against the customer's current process on the same representative task. This is proposed differentiation; no exhaustive competitor study or uniqueness claim has been established.
Main delivery costs
Document processing, storage, exception review, support, checklist maintenance and customer-specific integration work. Initial validation additionally budgets for redacted dispute examples and specialist review. Track model usage, storage, reviewer minutes, exception handling and customer support per accepted deliverable.
Safeguards
Keep customer account access scoped. Escalate missing evidence and consequential exceptions to staff. Review quality alongside any speed measure. File export only; outcomes and filing acceptance not guaranteed. Require appropriate access and publication approval. Preserve source material, label AI drafts and make corrections traceable. Measure false positives and missed cases alongside speed.