A customer card for every shop
Independent shops run their own loyalty programme using a simple phone scan, no apps or plastic cards.
The problem
Independent shops cannot build loyalty programmes. The tools are too expensive, too complex, or locked inside platforms that take a cut. Customers have a wallet full of plastic cards they never use and a phone full of apps they resent downloading for a single bakery.
What AI makes possible now
An AI agent now recognises a returning customer by face, voice or phone number, then tracks spend and issues rewards automatically. It reads handwritten till rolls, scans receipts, and understands casual requests like 'use my free coffee'. The shopkeeper does nothing except scan one QR code. The system runs on a tablet that sits next to the till, silent until needed.
How it works
- The shop prints one QR code and sticks it by the till.
- A customer scans it on their first visit, enters a first name and phone number. No app, no download.
- On every return, the customer scans the same code. The AI matches the phone number, logs the purchase amount via photo of the till display or typed entry, and updates a simple points balance.
- When a reward threshold is hit, the AI texts the customer and alerts the shopkeeper on the tablet. The shopkeeper taps to redeem.
The first thirty days
A single web app that lets a shop create an account in two minutes. The shop gets a printable QR code and a tablet dashboard showing recent visits and points. The AI reads purchase amounts from a photo of the till. No integration with any POS system.
How it earns
Free for up to 50 returning customers. After that, a flat monthly fee per shop. No transaction cut. The value is in the customer data and return visits the shop gains, not in clipping their margin.
Why now
Phone cameras and on-device AI make till display reading reliable without integration. Text delivery APIs are cheap. Independent shops lost footfall to chains during the platform era and are ready for a tool that works with their existing flow, not against it.
First customers
A neighbourhood coffee shop and a hairdresser. Both have repeat customers, no technical staff, and a handwritten loyalty card system they hate managing.
The hard part
Till displays are messy. Reading a smudged seven-segment LED through a photo in bad light will fail often enough to frustrate a shopkeeper who just wants to move the queue. The fallback is manual entry, which kills the magic.
Build this with us
Nexibeo builds the recognition agent, the tablet interface and the customer messaging flow. You bring relationships with independent shopkeepers who will test it live from week two. We run the whole thing. Apply at nexibeo.com.