Phone orders taken without anyone leaving the pass
A voice agent answers the takeaway line, takes the order, reads it back, and sends it straight to the kitchen screen.
The problem
The phone rings during the dinner rush. A chef or a runner has to stop plating, wash their hands, find a pen, and write down an order that is often mumbled or incomplete. The person on the other end is put on hold twice while the kitchen is asked about a sold-out special. The process steals ten minutes of focus from the pass and still produces a ticket with a misheard address.
What AI makes possible now
A voice agent answers the dedicated takeaway line after one ring. It recites a short, friendly greeting and takes the order conversationally, confirming size, base, and any modifiers against the live menu. It reads the full order back and asks the customer to confirm. Once confirmed, it captures the collection or delivery time slot and the address, then sends a structured ticket directly to the kitchen display system and a confirmation text to the customer. The human team only gets involved if the caller explicitly asks to speak to someone.
How it works
- Caller dials the takeaway number and the voice agent picks up immediately.
- The agent guides the caller through the menu, marking items unavailable in real time from the POS stock levels.
- It reads back the full order and delivery details, asking the caller to say 'yes' to confirm.
- A clean digital ticket appears on the kitchen screen and a confirmation SMS goes to the customer.
The first thirty days
The first 30 days ship a voice agent trained on your exact menu, including modifiers and common substitutions. It connects to one kitchen display screen and sends SMS confirmations. A simple dashboard lets a manager listen back to any call and edit the menu's spoken descriptions.
How it earns
The restaurant stops losing walk-in table turns because staff are trapped on the phone. It also captures more orders during peak times when the line would normally ring out, directly lifting takeaway revenue.
Why now
The voice models can now handle accented speech, background kitchen noise, and the specific cadence of a food order without sounding like a robot reading a terms-of-service agreement.
First customers
A busy neighbourhood pizza or curry house doing 50+ takeaway orders a night, where the owner is still personally scribbling orders on a pad by the grill.
The hard part
The hardest part is handling the off-script regular who says 'the usual' or describes a dish in a way only a veteran staff member understands. The agent needs a clear and quick path to hand off to a human for these moments.
Build this with us
We map your full menu, all the modifier logic, and the exact hand-off to your kitchen screen. If you want the phone to stop pulling people away from the pass, get in touch.