Customer calls handled before they ring
An AI call team that answers, triages and resolves customer calls using your own knowledge, 24 hours a day.
The problem
Small teams lose afternoons to missed calls and voicemail ping-pong. A busy owner or ops lead watches the phone light up while packing orders or putting out fires. Customers who do not reach a human hang up and buy elsewhere.
What AI makes possible now
Voice agents now hold natural, multi-turn conversations without scripts. They pull facts from your own knowledge base, check order status in your systems, and send a text summary of every call. The same agent can book appointments, answer stock questions, or escalate to the right person when a call truly needs a human. It is a full call centre that costs less than a part-time receptionist.
How it works
- You connect your phone number and share the documents, FAQ pages, or Slack channels the agent should learn from.
- When a call comes in, the agent answers in plain English, listens, and finds the answer inside your knowledge. For order lookups or bookings it can call out to your existing tools.
- After the call you get a two-line summary by text or email. If the caller asked for a person, the agent transfers the call to your phone with a quiet whisper of who is on the line and why.
The first thirty days
Ship a single voice agent connected to a Twilio number. It reads a company's FAQ page and answers the five most common questions a small business gets. After the call it sends an SMS summary. No integrations yet.
How it earns
Charge a flat monthly fee per business phone line, tiered by call volume. The base tier covers up to 200 resolved calls a month. Overages are pay-as-you-go. No setup fee.
Why now
Voice-to-voice models are fast enough to hold a real conversation with sub-second latency. Knowledge retrieval means the agent does not hallucinate about your return policy.
First customers
Independent repair shops, solo lawyers, local home services. Any owner who currently sends calls to voicemail and calls people back after dinner.
The hard part
Voice agents still stumble on heavy accents or background noise. A bad call feels worse than a missed call because the customer remembers it. You need a tight feedback loop.
Build this with us
Nexibeo already runs AI agents for sales and support inside other businesses. We can build your white-label call agent, connect it to your knowledge, and run it on a fixed monthly fee. If you want your phone to stop ringing and start resolving, write to us.